FAQ

Do you ship to where I live?

We ship worldwide. This means that wherever you are in the world you can purchase our products.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, or regular account payments through Paypal.

How long will my order take?

We’re always striving to provide the best customer service possible so all orders are dispatched the next day. 

Depending where you are in the world will alter the shipping time. 

Orders from the UK will usually arrive within 2-3 days of placing an order. 

Overseas orders may take up to 1 week to arrive.

*Please note in busy periods shipping time may increase* 

Do you have sizing information?

We try to include as much accurate sizing information for each product as possible to help you pick the right size.

How much does shipping cost?

Shipping costs are generated in the cart.

UK orders start from £3.50
Overseas orders start from £5.75 

Do you accept returns?

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 7 days of receipt. Refunds will be credited to your original method of payment, however we cannot refund postage costs.

Please email us regarding refunds / exchanges at crownandc@gmail.com

There will be a postage and packaging fee on size exchanges.

Send all returns/exchanges to:

CROWN AND CROSS
3 BELVEDERE HOUSE
113-115 FORE STREET
HERTFORD, HERTS
SG14 1AS, UK

Wholesale Queries?

If you have a question regarding the wholesale of Crown and Cross products please email us at crownandc@gmail.com

Please provide the following information:
- Details of your shop/store (i.e. Location, Name etc) 
- Business registration number 
- Contact number 
- Any social media/website links
Entitle the email "NAME OF YOUR SHOP - Wholesale Enquiry".